Brand Relationship Manager for Brands

What is the relationship manager and how does it work?

The dealer list controls which stores appear on your tools. Retailers use the relationship manager to ask brands to review their account and add to their authorized list, if appropriate.

As a brand, your designated dealer list contact(s) will receive an email for each store authorization request. This email contains a link to view the request in your Locally dashboard and approve or deny the request.

By default, the company owner or company administrator will receive all dealer list authorization request emails. You can specify contacts outside these roles per country.

To set up specific dealer list contacts, follow these instructions Brand Relationship Manager for Brands

Clicking view new request loads the Pending Requests panel of your Locally dashboard, where you can approve or deny the request.

Approving the request adds the retailer to your authorized dealer list. Head to the Dealer List Manager (Retailers > Manage your Dealer List) and add any extra attributes to that store like special category tags or your vendor ID.

Denying the request means the retailer will not be added to your list, and they will be blocked from re-requesting. When denying a request, you are required include a message to the retailer explaining why. If you ever need to reverse your decision, email [email protected]

Note for auto-sync dealer list brands

You can use our system to approve and deny, so that the retailer will know what your action will be. For any approved dealers, they will need to be added to your auto-sync list to show on your tools permanently.